Privacy Policy

Jo The Medium is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including: correspondence, by telephone, by email, via our website XXX, from our booking system website https://jothemedium.as.me/, from cookies- and from third parties. We don’t guarantee website links or policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Jo_themedium@outlook.com

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND OUR SERVICES

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us,” “Our” and “We” refers to “Jo The Medium and any of its related corporate bodies as defined by the Corporations Act 2001 from time to time. “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Jo the Medium’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that Jo The Medium is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You must be over 18 years of age to use this website and to purchase any goods or services.

DISCLAIMER

To the fullest extent permitted by law, Jo The Medium absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Jo The Medium gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

All psychic/mediumship/equine readings and consultations are intended as an insight into a person/horse’s personal life and do not in any way constitute legal, financial or professional advice. Jo The Medium, associated entities and any agents thereof, shall not be held liable for any direct, indirect, incidental, consequential or punitive damages that may arise from the use of our services. We do not represent that our services will meet your requirements and consequently shall not be liable for the failure of the service to conform to the manner you may expect.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material that is owned by Jo The Mediuim . This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. You are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Jo The Medium expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

CONSEQUENTIAL LOSS

Under no circumstances will Jo The Medium be responsible or liable for financial or other loss or damaged caused by the failure or use or misuse of our website.

Unfortunately malicious software, spy-ware, viruses and website hacking are common threats and Jo The Medium cannot be held responsible for problems that develop on completed sites as a result of such illegal activity.

FORCE MAJEURE

https://jothemedium.com.au will not accept any responsibility or liability in regards to failure to perform its obligation, including obligations cited under these terms of Use, caused by Force Majeure i.e. external forces beyond our control, which include but are not limited to terrorism, natural disasters, strikes or, electricity failures.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and Jo The Medium concerning your use and access to Jo The Medium’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth of Australia or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be

deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

GENERAL

Verbal abuse, emotional abuse, bullying, or excessive negative behaviour, will not be tolerated on our services. If you display such behaviour, at our discretion, we may use whatever means are available to restrict access our services.

POSTAGE

Shipping costs can change from time to time without notice due to rising shipping and transport costs.

RETURNS & REFUNDS

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

·         has a problem that would have stopped someone from buying the item if they had known about it

·          is unsafe

·          is significantly different from the sample or description

·         Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

CRYSTALS

Crystals have been used spiritually for many years for spiritual purposes. Any information regarding the spiritual use of crystals should NOT be used to replace any medical advice. Please consult your doctor for medical advice on any psychological or medical condition. Anyone with any kind of medical condition should always seek medical advice from a qualified medical practitioner.   

CANCELATION POLICY

We understand that sometimes, unexpected delays can occur making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24hrs notice.  No-shows, late arrivals, and cancellations inconvenience not only Jo The Medium but our other clients as well. When you book your appointment, you are holding a space on the calendar that is no longer available to other clients. In order to be respectful of your fellow clients, please contact Jo The Medium via email jo_themedium@outlook.com as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you email at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

Please be aware of the policy regarding missed appointments.

Cancellation, Late, No-Show Policy:

·         All No-Show appointments will be charged the full fee of your appointment

·         Any cancellation or reschedule made less than 24 hours may result in a cancellation fee. The amount of the fee will be 50% for all services.

·         If you are more than 15mins late for your service, I will do my best to accommodate you in the remaining appointment time, however depending on the service I may not be able to accommodate you and may result in an automatic cancellation. In this case, the same cancellation fee will apply.

·         All appointments are payable in advance

End Terms and Conditions. Terms and Conditions.